Legal

Privacy policy

Last updated: [DATE]

1. Who we are

Sagaz is a platform of Espectra LLC ("Espectra", "we"), a company registered in Wyoming, United States, with an office in Santa Cruz de la Sierra, Bolivia. This policy explains what data we collect when you visit sagaz.espectra.io and when you use the Sagaz platform, how we use it and what rights you have.

2. Two kinds of data

  • Our customers' data: information about the businesses and people who create a Sagaz account, and about partners. Here, Espectra decides how the data is used.
  • Our customers' contacts' data: the messages and details of people who write to a business on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram or its website chat. This data belongs to the business. Sagaz only processes it on the business's behalf, to provide the service. If you wrote to a business that uses Sagaz, please also check that business's privacy policy.

3. Information we collect

  • Account: name, email, phone or WhatsApp number, business name, country and password (stored encrypted).
  • Billing: plan, payment history and billing details. Your card details are received and stored directly by our payment processor; Sagaz never sees or stores your full card number.
  • Connected channels: when you connect WhatsApp, Instagram, Facebook or TikTok, we receive the identifiers and permissions needed (for example, your WhatsApp Business number, Facebook Page or Instagram account) to send and receive messages on your behalf.
  • Conversations: the messages, files, names, phone numbers and profile pictures of contacts who write to your channels, and the replies from your team and the AI agent.
  • AI knowledge base: the business information you upload so the AI agent can answer (products, prices, hours, FAQs).
  • Partners: the details from the application form and, if approved, your referred clients and commissions.
  • Technical data: IP address, browser, device and usage logs, to run and protect the platform.

4. How we use information

  • To provide the service: showing your conversations, sending messages on your behalf and generating AI replies.
  • To bill your plan, apply each plan's limits and let you know when you're close to your AI reply limit.
  • To calculate and pay partner commissions.
  • To send you notices about your account, security and service changes.
  • To provide support and improve the platform using aggregated usage data.
  • To meet legal obligations and the policies of connected platforms.

We don't sell personal data. We don't use your contacts' conversations for advertising or for our own purposes.

5. AI agent

  • To generate a reply, the AI agent sends our AI model provider (Anthropic) the contact's message, part of the conversation history and the relevant information from your knowledge base.
  • We use our provider's API service under terms that don't allow that data to be used to train its models.
  • AI replies can contain mistakes. You decide when the AI answers, and you can hand any conversation to a person.

6. Data from Meta and other platforms

Data we receive from WhatsApp, Instagram and Facebook (Meta), TikTok and Telegram is used only to provide Sagaz to the business that connected that account, under each platform's terms. We don't sell it, share it with ad networks or use it to build profiles outside the service.

7. Who we share data with

Only with providers that help us run Sagaz, under confidentiality obligations:

  • Server hosting (Hostinger).
  • Card payment processing.
  • System email delivery.
  • Artificial intelligence models (Anthropic).
  • The messaging platforms you connect (Meta, TikTok, Telegram), to deliver messages.

We may also share data when required by law or a court order, or to protect our users' safety.

8. Where we store data and for how long

  • Data is stored on servers rented from Hostinger and may be processed in the United States and other countries where our providers operate.
  • We use encrypted connections (HTTPS), encrypted passwords and restricted access.
  • We keep data while your account is active. If you cancel, we delete your conversations and account data within 90 days, except what we must keep by law (for example, billing records).

9. Data deletion

  • Sagaz customers: you can request deletion of your account and all its data from your account settings or by emailing info@espectra.io. When you disconnect a channel, we stop receiving its messages.
  • People who wrote to a business that uses Sagaz: ask that business directly for deletion. You can also email us at info@espectra.io with the business name and your number or username, and we'll pass it on.
  • We confirm every deletion request within 30 days.

10. Your rights

Depending on where you live, you can ask to access, correct or delete your data, get a copy in a portable format, and opt out of marketing messages. Email us at info@espectra.io.

11. Cookies

We only use the cookies needed to keep you logged in, remember your language and protect the platform. We measure site visits with an analytics tool that doesn't use tracking cookies.

12. Minors

Sagaz is a service for businesses. It isn't directed at anyone under 18, and we don't knowingly collect their data as customers.

13. Changes

If we change this policy, we'll post the new version here with its date. If the change is significant, we'll let you know by email.

14. Contact