Legal

Terms of service

Last updated: [DATE]

1. Acceptance

Sagaz is a service of Espectra LLC ("Espectra", "we"). By creating an account or using Sagaz, you accept these Terms and our Privacy policy. If you use Sagaz on behalf of a business, you confirm you can accept them on its behalf.

2. The service

Sagaz is a shared inbox that brings together WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram and your website chat, with an AI agent, broadcasts and tools for your team. Available features depend on your plan.

3. Your account

  • You must provide accurate information and keep it up to date.
  • You're responsible for your account credentials and for everything done by the users you invite.
  • Tell us right away if you suspect unauthorized access.

4. Plans, payments and complimentary plans

  • Plans are billed in advance, monthly or yearly, by credit or debit card, in US dollars.
  • Your subscription renews automatically until you cancel it.
  • If a payment fails, we may pause your account until it's resolved.
  • We may change prices with at least 30 days' notice. The change applies from your next renewal.
  • Espectra may grant complimentary plans or discounts at its discretion. A complimentary plan has no cash value, isn't transferable and ends on the stated date; if you don't have a valid card after that, your account is paused.

5. AI replies and plan limits

  • Each plan includes a number of AI replies per month. Each message the AI agent sends counts as one reply.
  • When you reach the limit, the AI agent pauses until the next period starts, unless you buy an extra pack or change plans. Your team can keep replying without limits.
  • Unused replies and extra packs don't carry over to the next month.

6. Meta and other platform charges

WhatsApp message charges are billed by Meta directly to the payment method on your WhatsApp Business account, at its current rates. These charges aren't included in your Sagaz plan, and Espectra isn't responsible for them.

7. Acceptable use

You must follow the law and the policies of each connected platform, including the WhatsApp Business Policy and Meta's Commerce Policy. In particular, you may not:

  • Send messages or broadcasts to people who haven't agreed to receive them.
  • Send spam, or misleading, illegal or hateful content, or content that infringes others' rights.
  • Sell products or services prohibited by the connected platforms.
  • Try to access other accounts without permission, copy or reverse-engineer the software, or overload the service.

If a platform restricts or blocks your number or account for breaking its policies, Espectra isn't responsible.

8. AI agent

  • The AI agent generates automatic replies from the information you upload. It can make mistakes. You're responsible for reviewing its setup and what it says on your behalf.
  • Don't use the AI agent to give medical, legal or financial advice, or to make decisions that affect people's rights without human review.

9. Your data

You own your data and your conversations with your contacts. You give us permission to host and process them only to provide the service, as described in our Privacy policy. You're responsible for having the legal basis and notices needed to communicate with your contacts.

10. Cancellation

  • You can cancel anytime from your account. The service stays active until the end of the paid period, and you won't be charged for the next one.
  • Unless the law requires otherwise, payments are non-refundable.
  • We may suspend or close an account that breaks these Terms or puts the service or other users at risk.
  • After you cancel, we delete your data as described in the Privacy policy. You can ask us for an export before cancelling.

11. Availability

We work to keep Sagaz available at all times, but we don't guarantee uninterrupted service. Sagaz depends on third-party platforms (Meta, TikTok, Telegram and AI providers) whose changes or outages can affect features of the service.

12. Limitation of liability

To the fullest extent permitted by law, Espectra isn't liable for indirect, incidental or consequential damages, or for lost profits, sales or data. Our total liability won't exceed what you paid for Sagaz in the 3 months before the claim.

13. Changes to these Terms

We may update these Terms. If the change is significant, we'll email you at least 15 days in advance. Continuing to use Sagaz afterwards means you accept the new version.

14. Governing law

These Terms are governed by the laws of the State of Wyoming, United States.

Questions? Email info@espectra.io.